As well as welcoming guests, restaurant team members sell, prepare, and serve delicious menu items. They can have a specific position, such as cashier, server, host, bartender, waitress, cook, or line cook. Whether they are cooking up tasty food in the kitchen or handling transactions as a waiter, customer happiness is their primary mission. People who like to serve others and enjoy fast-paced environments thrive in this role. Restaurant team members normally report to a general manager, crew leader, supervisor, or owner. Many restaurant team members work full-time or part-time flexible schedules, including nights and weekends.
Job Duties - Welcome Customers
Restaurant team members set the tone for their guest’s dining experience. Some members, such as hosts and waiters, work in front facing roles. They are the first people customers meet when they walk through the door. These team members ensure that guests are quickly seated at the appropriate table. They also hand out menus and educate customers on available food options.
- Complete Food Preparation
Before a restaurant opens, restaurant team members who work behind-the-scenes, such as cooks or line prep cooks ensure that certain foods are pre-made to facilitate faster service. They may cut and prep vegetables or cook menu items that take a long time to finish.
- Serve Food to Customers
Once the food is prepared, any restaurant team member may be called upon to deliver it to a customer. Whether working in a casual dining or upscale setting, team members must pay attention to order numbers and understand seating charts to deliver the right food to the right people. To keep food service effective, team members may need to communicate with kitchen staff or management.
- Process Bill Payments
Many restaurant team members handle all forms of money during their work shift. They are required to follow appropriate cash-out procedures or use a point of sale system to record a customer’s total and help them pay their bill. They collect payments from guests, returning the appropriate amount of change.
- Clean and Set Dining Areas
Every restaurant team member works to keep up the appearance of the restaurant. During down times or in-between shifts, team members clean, sanitize, wipe down, or sweep areas where food is prepped or served. They also re-set tables, restocking dining utensils and menus to ensure every guest has what they need.
Skills and Qualifications